You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Some items maybe returned with a 35% restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All order have a processing time of 24 -72 business hours from the time of order placement. Holidays and Weekends are excluded.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based and some items maybe shipped separately.
FREE Delivery Service
We have launched our free delivery service program on select limited items available to the Chicagoland area. We service (Homewood, Chicago Heights, Markham, Flossmoor, Glenwood, Harvey, Robbins, Matteson, Tinley Park, Orland Park, Midlothian, Oak Lawn, Oak Forest, Sauk Village, Park Forest). We hope to expand this service in more areas as Rozetta's growth allows. Please contact us on details on how to receive your Shipping Pass.